Who do I contact for support or refunds?

Contact us and we'll be glad to help: kufire2@gmail.com.

If you would like a refund, we will refund your donation through the digital means (PayPal, Stripe, etc.) of our choice. We will subtract any fees charged by the payment gateway (PayPal or Stripe) for the transaction and nothing more. This refund policy will remain in effect until the game has been made commercially available (such as Open Beta or sales via a third-party site such as Steam) or production is stopped on it, whichever comes first. This policy is subject to change and all changes will be posted here and on our Forums, 30 days prior to their taking effect. By donating to the game, you acknowledge and agree that it is your responsibility to check the website and Forums for this information!

Please know that as part of the Donation process, you will receive a Transaction ID from PayPal, Stripe, or other 3rd-party payment gateway. That Transaction ID is your digital receipt. You must retain that Transaction ID from them or ask them for it before we can process a refund. WE DO NOT HAVE ACCESS TO YOUR CREDIT CARD, CHECKING ACCOUNT, OR ANY OTHER PERSONAL PAYMENT INFORMATION OF YOURS, NOR WILL WE ASK FOR ACCESS TO IT/INFORMATION ABOUT IT/ETC., EVER. Thus, the Transaction ID is your proof of purchase that is required for a refund. Fortunately, if you lose it, all you need to do is contact the service you chose to use Amazon Payments, PayPal or Stripe), and they can provide it for you, we cannot do that for you due to privacy/security policies of the payment gateway. Also, if you donated to the game using a different email address for you game account than the one you used to pledge for the game, we will also need an email from that game account as well. Donations generally may take up to sixty (60) days to process, though we do try to do them faster.

City State Entertainment may refund a donation at any time for any reason, and if they do so, are not required to fulfill the corresponding reward.